Legal

Terms & Conditions

Last updated: June 2025

1. About us

ServiceGecko is a digital agency based in Mangawhai, Northland, New Zealand, providing website design, Google Ads management, local SEO, photography, and AI services to NZ businesses.

By using this website or engaging our services, you agree to these terms.


2. Services

ServiceGecko provides the following services:

  • Website design and development
  • Google Ads campaign setup and management
  • Local SEO and Google Business Profile management
  • Business and commercial photography
  • AI voice receptionist and automation services

All pricing is in New Zealand dollars and excludes GST unless stated otherwise. Specific deliverables, timelines, and pricing are agreed in writing prior to commencement of work.


3. Payment

For website projects, no deposit is required until you have approved the design. Payment is due on approval and prior to site launch. For ongoing services (Google Ads, SEO, AI), invoices are issued monthly and payment is due within 14 days.

ServiceGecko reserves the right to pause or suspend services where payment is overdue by more than 14 days.


4. Hosting fees & suspension

Monthly hosting fees are invoiced in advance and are due within 14 days of the invoice date. The following applies where hosting invoices remain unpaid:

  • Invoices unpaid for more than 16 days past the due date may result in hosting being suspended and the website taken offline.
  • Suspension is automatic — hosting services stop if payment is not received, without further notice.
  • A reactivation fee of $190 +GST applies to restore a suspended website.
  • ServiceGecko is not liable for any loss of business, revenue, or leads resulting from a website suspension due to non-payment.

To avoid interruption, please ensure hosting invoices are paid promptly. If you anticipate a delay, contact us in advance at hello@servicegecko.com.


5. Intellectual property

On receipt of final payment, you own all deliverables created specifically for your project — including website design, copy, and images produced by ServiceGecko. Third-party assets (stock images, fonts, plugins) remain subject to their own licensing terms.

ServiceGecko retains the right to display completed work in our portfolio and case studies unless you request otherwise in writing.


6. Google Ads accounts

Google Ads accounts managed by ServiceGecko remain the property of the client at all times. Ad spend is paid directly by the client to Google — ServiceGecko does not hold or control client ad budgets. Management fees cover strategy, setup, and optimisation only.


7. Cancellation

Ongoing services (Google Ads, SEO, AI, hosting) are month-to-month with 30 days written notice required to cancel. Website projects cancelled after design approval but before launch are subject to a fee commensurate with work completed to that point.


8. Limitation of liability

ServiceGecko will always act in good faith and apply professional skill and care to all work. However, we cannot guarantee specific outcomes from SEO, Google Ads, or other marketing activities, as results depend on many factors outside our control including competition, market conditions, and platform algorithm changes.

To the extent permitted by NZ law, ServiceGecko’s liability is limited to the amount paid for the specific service giving rise to the claim.


9. Analytics and advertising tools

We use Google Analytics and Google Ads to improve our website experience and deliver relevant advertising. By using this site, you acknowledge our use of these tools for performance and advertising purposes.

Google Analytics collects anonymised data about how visitors use our site (pages visited, time on site, traffic source). Google Ads may use cookies to show relevant ads to people who have previously visited our site. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.


10. Privacy

Personal information collected through this website (name, email, phone number) is used solely to respond to your enquiry and provide requested services. We do not sell or share your personal information with third parties except where required to deliver our services (e.g. sharing access with platform providers).

ServiceGecko complies with the New Zealand Privacy Act 2020.


11. Governing law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.


Contact

Questions about these terms? Get in touch: hello@servicegecko.com or 027 303 0384.