Privacy Policy

1. Who we are

ServiceGecko is a digital agency based in Mangawhai, Northland, New Zealand. We provide website design, Google Ads management, local SEO, photography, and AI services to NZ businesses.

We are committed to protecting your personal information and handling it responsibly in accordance with the New Zealand Privacy Act 2020.

Questions about this policy: hello@servicegecko.com

2. What information we collect

We collect personal information only when you provide it to us directly or when it is collected automatically through your use of our website.

Information you provide:

• Name, email address, and phone number submitted via our contact or enquiry forms
• Business name and details you share when discussing a project
• Communications via email, phone, or in person

Information collected automatically:

• Pages visited, time spent on site, and traffic source — collected via Google Analytics
• IP address and browser type
• Cookie data used for advertising purposes via Google Ads

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send invoices and manage your account
• Improve our website and understand how visitors use it
• Deliver relevant advertising to people who have previously visited our site
• Comply with legal obligations

We will not use your personal information for any purpose beyond what is described here without your consent.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and enable advertising features. Cookies we use include:

• Analytics cookies — set by Google Analytics to understand site usage
• Advertising cookies — set by Google Ads to enable remarketing
• Functional cookies — set by our contact form provider (WPForms) to prevent spam

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

6. Who we share information with

We do not sell your personal information. We may share information with third parties only where necessary to deliver our services:

• Google — for Analytics, Ads, and Search Console
• Cloudways — our hosting provider, where your website and form data are stored
• WPForms — our contact form provider
• Email providers — for delivering our communications to you

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

7. How long we keep your information

We retain personal information for as long as is necessary to provide our services and meet our legal obligations. Enquiry data is kept for a minimum of 12 months. Client records are kept for 7 years in line with NZ financial record-keeping requirements.

You may request deletion of your information at any time (see Section 9).

8. Data security

We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse. Our website uses SSL encryption. Access to client data is restricted to ServiceGecko staff who need it to deliver our services.

No method of transmission over the internet is 100% secure. If you have concerns about a potential data breach, please contact us immediately.

9. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you
• Request access to that information
• Request correction of any inaccurate information
• Request deletion of your information (where legally permissible)
• Make a complaint to the Office of the Privacy Commissioner

To exercise any of these rights, contact us at hello@servicegecko.com.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. We will notify active clients of any material changes.

Contact

Privacy questions or requests: hello@servicegecko.com · 027 303 0384

Office of the Privacy Commissioner (NZ): privacy.org.nz